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HughesNet
FairAccessPolicy FAQ
Who is affected?
Only a small percentage of subscribers will
experience reduced download speeds as a result of exceeding the
download threshold.
Online activities such as viewing Websites, checking email, watching
short streaming media presentations, or automatic software and
anti-virus updates are unlikely to exceed the download threshold.
What activities may cause a subscriber
to exceed their download threshold?
Some activities are more likely to exceed the download threshold
and trigger the application of the Fair Access Policy. Several
examples are listed below:
Full-length movie downloads
Peer-to-peer (P2P) file sharing programs such as Napster, Kazaa
or LimeWire
Continuous downloading or viewing streaming media content such
as audio or video programming
Hosting of server devices such as email, FTP or Web servers
Hosting computer applications such as Web camera feeds
Automated computer to computer connections used for archiving
of local computer content
Extensive downloading of Usenet Newsgroups (NNTP)
Use of BitTorrent applications
Simultaneous file downloads
Downloading large files (i.e., file sizes that are close in size
to the download threshold of your service plan)
Excessive downloading or use of the services described above may
cause subscribers to be affected by the Fair Access Policy, or
in severe cases, to be terminated from the service.
What will my Internet access be like
if I exceed the download threshold?
When the download threshold is exceeded, you will experience reduced
download speeds for approximately 24 hours. During this recovery
period, the HughesNet service can still be used for activities
such viewing emails and Web surfing, but speeds will be significantly
slower than your normal browsing experience.
If I exceed the new download threshold,
what should I do?
Minimize your bandwidth-intensive activities in order to return
to normal download speeds after the recovery period. If you continue
these activities during the recovery period, you may experience
reduced download speeds beyond the 24-hour recovery period.
If you find that your download threshold is
too small for your needs, you should consider upgrading your service
to a plan that offers a greater download threshold.
How do I verify that I have exceeded
my download threshold?
Go to myHughesNet.com, click on Customer Care, then click on the
Check My Usage link in the Resources section.
How is the Fair Access Policy applied
during the 3:00–6:00 a.m. period?
Currently, you can use your HughesNet service daily between the
hours of 3:00 a.m. and 6:00 a.m. Eastern Time without the restrictions
of the Fair Access Policy.
Why was the 3:00–6:00 a.m. period
implemented?
This period has been provided for HughesNet subscribers to schedule
the downloading of automated updates or other large files.
Are there any limitations to what
I can do during the 3:00–6:00 a.m. period ?
Yes:
1) this period is subject to available capacity;
2) download speeds are not guaranteed during these hours; and
3) the HughesNet Acceptable Use Policy is still in effect.
What do you recommend I do during
the 3:00–6:00 a.m. period?
We recommend that you automatically schedule your system updates
between the hours of 3:00 a.m. and 6:00 a.m. Eastern time. We
also suggest the use of a download manager software application
to assist in the scheduling of large file downloads.
Do you recommend a particular download
manager?
While we cannot recommend any at this time, we are currently in
the process of testing several download managers for this purpose.
Will my standard FAP-reduced throughput period of 24 hours
be extended by 3 hours?
No, the reduced throughput period will end 24 hours after the
hour in which the Fair Access Policy was triggered.
What will happen if I’m in the middle
of a large download at 3:00 a.m.?
During a large download, if you are subject to FAP and the download
is not interrupted up until 3:00 a.m., the balance of the download
will complete FAP-free and at normal speeds, subject to available
capacity.
What will happen if I’m in the middle
of download at 6:00 a.m.?
If you were subject to the FAP-reduced throughput period just
prior to 3:00 a.m. and you started the download of a file which
does not complete by 6:00 a.m., your download will continue under
the FAP restrictions. If you were not subject to FAP prior to
3:00 a.m. and you started the download of a file which does not
complete by 6:00 a.m., your download will continue and the portion
of the download occurring after 6:00 a.m. will be counted toward
the download threshold for FAP.
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